CloneX - We're here to help
Quick answers to common questions
Scroll down to find our frequently asked questions
If you've purchased credits through the app, you can restore them using the "Restore Purchases" button in Settings. Make sure you're using the same Apple ID account where you made the purchase.
You can only use photos or voice recordings if you have explicit written consent from the person. Using someone's face or voice without permission is illegal and violates our terms. We take this very seriously.
Video generation typically takes 2-5 minutes depending on the video length, avatar quality, and current server load. You can monitor progress in the app.
No. We do not use your uploaded photos, voice samples, or generated content to train AI models. We do not use your data for advertising or any purpose other than generating your requested content.
You can delete your CloneX account anytime through the app:
Settings → Delete Account
Account deletion permanently removes:
⚠️ This action is irreversible. Download your videos before deleting your account.
💡 Tip: For best results, ensure good lighting and use a front-facing camera when taking photos for avatar generation.
Video generation failed
Check your internet connection and ensure you have sufficient credits. Try the video again.
App keeps crashing
Update to the latest version. Clear the app cache: Settings → General → iPhone Storage → CloneX → Offload App, then reinstall.
Credits not restoring
Go to Settings → Restore Purchases. Ensure you're using the correct Apple ID account.
Poor video quality
Use a clear photo with good lighting. Avoid blurry or low-resolution images.
Our support team is here to help. Send us a message using the form above or email us directly at support@clone-x.io